FAQ

XingSheng Jewelry

Frequently Asked Questions

Find answers about jewelry production, custom orders, payment, packaging and shipping. For details related to your design or order quantity, please leave us a message.

About XingSheng Jewelry

Are you a factory, wholesaler, or trading company?

We are a direct jewelry manufacturer based in Wuzhou, China. We produce moissanite, lab-grown diamond, S925 silver and 10K/14K/18K gold jewelry for brands, retailers, wholesalers and designers.

Do you support OEM, ODM, and private-label jewelry?

Yes. We can support custom jewelry production based on your sketch, reference image or CAD file. Available custom options may include design details, metal, plating, stone specifications, logo, packaging and brand presentation. Please contact us to discuss the design, quantity and production requirements first.

Do you support personal custom orders?

Yes. We also accept personal custom orders. Before production, we need to confirm the style, material, stone details, size and other requirements with you. Existing styles can also be produced as wholesale orders. Most items are made after order details are confirmed rather than kept ready in stock. Production usually takes around 10 to 20 days, depending on the design, quantity and customization requirements. Once the details and deposit are confirmed, production will begin. Please leave us a message and we will reply with the relevant information.

Quality and Product Details

How do you control product quality?

Quality is checked throughout the production process, from material and gemstone selection to stone setting, polishing, plating and final inspection. If you receive an item with a quality concern, please contact us with clear photos or videos. We will review the issue and discuss a suitable solution with you.

Why does production take longer than buying ready-stock jewelry?

Many of our products are made after an order is confirmed. This allows us to produce according to the required style, size, material and quantity. The production time depends on the design complexity, order quantity and customization details. We will confirm the estimated schedule before production starts.

Can you make jewelry using my existing design or sample?

Yes. You can send us a sketch, reference image, CAD file or physical sample. Our team will review the design and confirm whether adjustments are needed before sampling or mass production.

Orders and Payment

What are your payment terms?

For orders below USD 1,000, full payment is normally required before production. For orders above USD 1,000, a 30% deposit is generally required to begin production, with the remaining 70% balance paid before shipment. Payment terms may vary for certain custom projects, so please confirm the details with us before placing an order.

Can I order samples before placing a larger order?

Yes. Samples can be arranged for many styles and custom projects. Sample cost, production time and shipping cost depend on the design and materials. Contact us with the style or design you need for a quotation.

Packaging and Shipping

How do you ship jewelry orders?

DHL is commonly used because it is reliable and fast for international delivery. If you have a preferred shipping method or forwarder, please contact us before shipment so we can confirm the available options.

How is the jewelry packaged?

Each jewelry piece is protected individually before being placed into the outer box. Packaging materials are used to reduce movement and help prevent damage during transit. Custom logo packaging and branded boxes may also be available for qualifying orders.

Still Need Help?

For custom designs, wholesale pricing, MOQ, sample requests or production schedules, please contact our team with your requirements.

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